SALES POLICY

Effective Date: January 16, 2025

1. Introduction

This Sales Policy (“Policy”) outlines the terms and conditions that govern the sale of products by Royalskiequip, whether through our website at royalskiequip.com or in person at our physical location. This Policy is designed to be clear, transparent, and to ensure a positive purchasing experience for all our customers. By purchasing products from Royalskiequip, you agree to be bound by this Sales Policy and our Terms and Conditions.

2. Order Placement and Acceptance

  • How to Order: You can place an order through our website at royalskiequip.com, by phone at (336) 859-4104, or by visiting our store at 09 Hwy Denton, North Carolina. When placing an order, you must provide accurate and complete information, including your name, contact information, shipping address, and payment details.

  • Order Confirmation: Upon placing an order online, you will receive an automated email confirming your order. This email acknowledges receipt of your order but does not constitute acceptance of the order. Order acceptance occurs only when your order is shipped, or for in-store purchases, when the transaction is finalized at the point of sale.

  • Order Acceptance/Rejection: Royalskiequip reserves the right to accept or reject any order at its sole discretion. Reasons for rejection may include but are not limited to: product unavailability, pricing errors, suspected fraudulent activity, or breach of our terms and conditions. We will notify you if your order is rejected.

  • Modification/Cancellation: Once an order is placed, it may be difficult to modify or cancel. If you need to make changes, contact us immediately. We will do our best to assist, but we cannot guarantee that cancellations or modifications will be possible after an order has been processed. For in-store purchases, all sales are considered final once the transaction is completed.

3. Pricing and Payment

  • Pricing Accuracy: We strive to ensure the accuracy of our pricing displayed on our website and in-store. However, errors may occur. In the event of a pricing error, we reserve the right to correct the error and cancel your order. We will notify you of any error and offer you the opportunity to re-purchase at the corrected price or cancel your order with a refund.

  • Payment Methods: We accept various payment methods, which are listed on our website, including major credit cards, debit cards, and other methods. In-store payments can be made via cash, credit cards, or other approved methods.

  • Payment Security: We use secure payment gateways to protect your payment information during online transactions. While we take reasonable precautions, we cannot guarantee the absolute security of your payment information.

  • Taxes: All applicable sales taxes will be calculated and added to your order during the checkout process. Customers are responsible for paying any applicable taxes or duties related to their purchases.

4. Shipping and Delivery

  • Shipping Options and Costs: We offer a variety of shipping options. Shipping costs are calculated based on the shipping address, selected shipping method, and the weight and size of the products. These costs will be clearly displayed during the checkout process. We aim to offer competitive shipping rates to all our customers.

  • Delivery Times: Delivery times provided are estimates only and are not guaranteed. We will strive to ship your order within the stated timeframe, but delivery times may vary depending on the shipping carrier and destination. Factors like weather, holidays, and other unforeseen circumstances may impact delivery times.

  • Shipping Restrictions: We may have shipping restrictions to certain locations, which will be noted on our website.

  • Risk of Loss: The risk of loss and title for products purchased from Royalskiequip passes to you upon delivery of the order to the shipping carrier. We are not responsible for any lost, stolen, or damaged packages once they are in the possession of the shipping carrier.

  • International Shipping: If we offer international shipping, you will be responsible for any duties, taxes, or fees associated with international shipments.

5. Returns and Refunds

  • Return Eligibility: We accept returns of most unused, unopened items within 30 days of purchase. Items must be in their original packaging, including all accessories, manuals, and warranty information. Items that have been used, damaged, or are not in their original condition may not be eligible for return. For in-store purchases, returns are subject to inspection by the store manager.

  • Non-Returnable Items: Certain items may not be eligible for return, including but not limited to software, consumables, and items that have been customized for a specific order.

  • Return Process: To initiate a return, you must contact our customer service team at info@royalskiequip.com to obtain a Return Authorization (RA) number. You will need to provide your order number and a reason for the return. We will provide you with instructions on how to return the item. We will not accept returns without an RA number.

  • Return Shipping: You are responsible for all shipping costs associated with returning an item unless the return is due to our error (e.g., incorrect item shipped, damaged upon arrival).

  • Refunds: Once we receive your returned item and verify that it meets the return criteria, we will process your refund to the original payment method. Refunds may take 7-10 business days to reflect in your account.

  • Restocking Fee: A restocking fee may be applied to certain returns, especially for items that are returned without original packaging or that are not in resalable condition.

  • Exchanges: We do not offer direct exchanges. If you want to exchange an item, you will need to return the original item and place a new order for the desired item.

6. Warranty Information

  • Manufacturer Warranties: Many of our products come with manufacturer warranties. The specific terms and conditions of these warranties will be included with the product or on the manufacturer’s website.

  • Warranty Assistance: We will assist customers in coordinating warranty issues with manufacturers but are not responsible for fulfilling warranty agreements made by the manufacturers.

  • Disclaimer of Warranties: Except for the express warranties provided by the manufacturers, Royalskiequip makes no warranties, express or implied, regarding the products sold, including but not limited to warranties of merchantability or fitness for a particular purpose.

7. Customer Service

  • Contact Us: For any questions or concerns regarding our products, policies, or orders, please contact our customer service team at:

    Royalskiequip
    09 Hwy Denton
    North Carolina
    Phone number: (336) 859-4104
    Email: info@royalskiequip.com
    Website: royalskiequip.com

  • Hours of Operation: Our customer service is available during regular business hours. Please check our website for current hours of operation.

8. Policy Changes

Royalskiequip reserves the right to modify or update this Sales Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this Sales Policy periodically for any updates. Your continued purchase of products from Royalskiequip after any changes to this Policy constitutes acceptance of those changes.

9. Governing Law

This Sales Policy shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles.