REFUND AND RETURNS POLICY

Effective Date: January 16, 2025

1. Introduction

At Royalskiequip, we strive to ensure your complete satisfaction with every purchase. This Refund and Returns Policy (“Policy”) outlines our procedures for handling returns and refunds for products purchased through our website at royalskiequip.com, by phone, or in person at our physical store located at 09 Hwy Denton, North Carolina. We aim to provide a clear and transparent process for all our customers. By making a purchase from Royalskiequip, you agree to be bound by this Policy.

2. General Return Eligibility

  • Timeframe: Most unused, unopened items can be returned within 30 days of the original purchase date. This timeframe begins from the date you receive your order for online purchases or the date of purchase for in-store transactions.

  • Condition of Items: To be eligible for a return, items must be in their original condition, unused, and in their original packaging. All original packaging materials, accessories, manuals, warranty cards, and any other included items must also be returned in their original condition.

  • Proof of Purchase: A valid proof of purchase is required for all returns. This can be an original receipt, order confirmation email, or packing slip. We may ask for other information to verify your purchase.

  • Inspection: All returns are subject to inspection upon receipt at our facility or in-store. Items that do not meet the return criteria may not be eligible for a refund.

3. Non-Returnable Items

Certain items are not eligible for return for hygiene, safety, or other reasons. These include, but are not limited to:

  • Software: Any software that has been opened or activated cannot be returned.

  • Consumables: Items such as printer ink, toner cartridges, batteries, cleaning products, and other consumables that have been used or opened cannot be returned.

  • Personal Care Items: Items that come into direct contact with the body, such as headphones, earbuds (unless unopened), and other personal care products cannot be returned for hygiene reasons.

  • Customized or Special Order Items: Products that have been custom-made or specially ordered for a customer are non-returnable unless there is a manufacturing defect.

  • Gift Cards: Gift cards are non-refundable and cannot be returned.

  • Clearance or Final Sale Items: Items sold as “clearance” or “final sale” are not eligible for return. This will be clearly indicated at the time of purchase.

  • Damaged Items (not due to our error): We do not accept returns on items damaged due to customer negligence or misuse.

4. Return Process

  • Requesting a Return Authorization (RA) Number:

    • Before returning any item, you must contact our customer service team to obtain a Return Authorization (RA) number.

    • You can reach our customer service team by email at info@royalskiequip.com or by phone at (336) 859-4104.

    • When contacting us, please provide your order number, the item(s) you wish to return, and a brief explanation of the reason for your return.

    • We will review your request and provide you with an RA number and instructions on how to return the item.

  • Shipping the Return:

    • Once you receive your RA number, carefully package the item(s) for return. Ensure that all original packaging and accessories are included.

    • Clearly write the RA number on the outside of the package. Returns received without an RA number may be refused and returned to the sender.

    • You are responsible for all shipping costs associated with returns, unless the return is due to our error (e.g., incorrect item shipped, product damaged in transit).

    • We recommend using a trackable shipping method to ensure that we receive your return. Royalskiequip is not responsible for lost or damaged returns.

    • Send your return package to:

      Royalskiequip Returns Department
      09 Hwy Denton
      North Carolina

  • In-Store Returns:

    • For items purchased at our physical store, you can return them in person, with the original proof of purchase.

    • A store representative will inspect the item(s) to ensure it meets the return eligibility criteria.

    • If the return is approved, you will receive a refund or exchange as per our policy.

5. Refund Process

  • Inspection: Once we receive your returned item(s) and verify that it meets the return eligibility criteria, we will proceed with the refund process. Please allow up to 7-10 business days for us to process your return once it has been received.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.

    • For credit/debit card purchases, refunds will be credited back to the original card.

    • For purchases made with other payment methods, refunds will be processed via the original payment platform.

    • If the original payment method is unavailable, we will contact you to arrange for an alternate refund method.

  • Refund Timeframe: It may take 7-10 business days for the refund to appear on your statement, depending on your bank or credit card company.

  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped, item damaged in transit).

  • Restocking Fee: A restocking fee of up to 20% may apply to certain returns, especially if the returned items are not in their original packaging or condition. The fee will be determined on a case-by-case basis upon inspection of the returned item.

  • Partial Refunds: In some cases, a partial refund may be issued if the return does not meet all the requirements (e.g., missing accessories). We will communicate with you before processing a partial refund.

6. Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item for a different one, you will need to return the original item following the return process outlined above and then place a new order for the desired item.

7. Damaged or Defective Items

  • Items Damaged in Transit: If you receive a product that was damaged during shipping, please contact us immediately (within 48 hours of receipt) with photos of the damaged item and its packaging. We will work with you to resolve the issue, either by sending a replacement or processing a refund.

  • Defective Items: If you receive an item that is defective, please contact us within the first 30 days of purchase. We will work with you to resolve the issue, which may include a replacement, a repair (if covered under warranty), or a refund.

  • Manufacturer Warranties: Many of our products come with manufacturer warranties. We will assist you in navigating warranty claims with manufacturers.

8. Warranty Returns

  • If your product becomes defective after the initial 30-day return period but is still under warranty, please contact the manufacturer directly to initiate the warranty claim process. We can provide assistance with finding the appropriate contact information if needed.

9. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, please contact us:

Royalskiequip
09 Hwy Denton
North Carolina
Phone number: (336) 859-4104
Email: info@royalskiequip.com
Website: royalskiequip.com