PRIVACY POLICY

Effective Date: January 16, 2025

1. Introduction

At Royalskiequip, we are committed to protecting the privacy of our customers and visitors to our website, royalskiequip.com (the “Website”). This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your personal information when you visit our Website or purchase products and services from us. This policy applies to all users, whether they access our Website, contact us via phone or email, or visit our physical location at 09 Hwy Denton, North Carolina. By using our Website and services, you consent to the practices described in this Policy. We encourage you to read this Policy carefully to understand our practices.

2. Information We Collect

We collect information from you in various ways when you interact with our Website or services. This information may include:

  • Personal Information:

    • Contact Information: Name, address, phone number, email address.

    • Account Information: Username and password (if you create an account).

    • Billing and Payment Information: Credit card or debit card information, billing address (Note: We use secure payment gateways; we do not directly store your sensitive payment information).

    • Purchase History: Information about the products and services you have purchased from us.

    • Customer Support Inquiries: Information you provide when contacting us for support or assistance.

  • Non-Personal Information:

    • Browser and Device Information: Type of browser and device you use, operating system, IP address, and device identifiers.

    • Website Usage Data: Information about how you use our Website, including pages visited, links clicked, and time spent on each page.

    • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and other tracking technologies.

    • Analytics Data: Information collected through Google Analytics and other analytics tools.

  • Information from Other Sources:

    • Third-party services: We may collect information from third-party services you use to interact with our Website, such as social media platforms, if you choose to link your account with us.

    • Publicly available information: We may collect publicly available data as permitted by law.

3. How We Use Your Information

We use the information we collect for a variety of purposes, including:

  • Providing and Improving Services:

    • Processing and fulfilling orders.

    • Providing customer support and responding to inquiries.

    • Managing your account and preferences.

    • Personalizing your experience on our Website.

    • Improving our products and services.

    • Troubleshooting technical issues.

  • Communication:

    • Sending order confirmations, shipping updates, and other transactional communications.

    • Sending marketing and promotional emails (with your consent where required).

    • Responding to your feedback, comments, or questions.

  • Website Operation:

    • Ensuring the proper functioning of our Website.

    • Analyzing user behavior to improve our Website’s design and content.

  • Legal and Compliance:

    • Complying with applicable laws, regulations, and legal processes.

    • Protecting our rights and interests.

    • Preventing fraud or misuse of our services.

  • Research:

    • Conducting market research and surveys to better understand our customers’ needs and preferences.

4. How We Share Your Information

We may share your information with certain third parties for the purposes outlined in this Policy:

  • Service Providers:

    • Third-party service providers who assist us with website hosting, data analytics, payment processing, email marketing, and other business operations. These providers are contractually obligated to protect your information and are not authorized to use it for other purposes.

  • Shipping Carriers:

    • We share your shipping address and contact information with shipping carriers to fulfill your orders.

  • Payment Processors:

    • We use secure payment gateways to process payments. We share only necessary information with these processors to complete your transactions. We do not store your payment information directly.

  • Legal and Regulatory Authorities:

    • We may disclose your information to comply with applicable laws, legal processes, or governmental requests.

  • Business Transfers:

    • In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via our website if such a transfer takes place.

  • Affiliates and Partners:

    • We may share information with our affiliates or business partners in order to provide you with improved services, offers and promotions. However, we ensure that such parties adhere to data protection standards similar to ours.

  • With your consent: We may share information with third parties if you provide us with your express consent to do so.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing behavior and preferences.

  • Cookies: Small data files placed on your computer or device that help us remember your settings and preferences.

  • Web Beacons: Small graphic images embedded in web pages or emails that help us track your browsing activity.

  • Purpose of Use: These technologies enable us to:

    • Recognize you when you return to our website.

    • Track your browsing behavior and improve the website.

    • Personalize your user experience.

    • Target advertising based on your interests.

  • Cookie Management: You can manage your cookie preferences through your browser settings. You can choose to block or delete cookies, but this may impact your experience on our Website.

  • Third-Party Cookies: We may allow third-party service providers to use cookies on our website for analytics and advertising purposes.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Secure Storage: Storing your personal information in secure databases and servers.

  • Encryption: Using encryption technology to protect sensitive information during transmission.

  • Access Control: Limiting access to your personal information to authorized personnel only.

  • Regular Security Assessments: Conducting regular security assessments and audits to ensure our systems are protected.

  • Physical Security: Implementing physical security measures at our facilities to protect our hardware and software.

  • However, no system is completely secure, and we cannot guarantee that unauthorized third parties will not be able to bypass our security measures.

7. Your Rights

You have certain rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.

  • Correction: You have the right to correct inaccurate or incomplete information we have about you.

  • Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.

  • Objection: You have the right to object to the processing of your personal information for direct marketing purposes.

  • Data Portability: You have the right to receive a copy of your personal information in a structured, machine-readable format.

  • Withdraw Consent: You have the right to withdraw your consent for the processing of your information, if consent was the basis for collection.

  • To Exercise Your Rights: You can exercise these rights by contacting us using the contact information provided below. We will respond to your requests within a reasonable timeframe, in accordance with applicable laws.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete it or make it anonymous.

9. Children’s Privacy

Our Website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete the information.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. International Data Transfers

If you are accessing our Website from outside of the United States, please be aware that your information may be transferred to and stored in the United States. By using our Website, you consent to the transfer of your information to the United States.

12. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will post the updated policy on our Website and change the effective date accordingly. Your continued use of our Website and services after any changes to this Policy will constitute your acceptance of the changes. We encourage you to review this Policy periodically for any updates.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Royalskiequip
09 Hwy Denton
North Carolina
Phone number: (336) 859-4104
Email: info@royalskiequip.com
Website: royalskiequip.com